7u7bet Privacy Policy

01 Introduction

7u7bet ("we", "us", "our") operates the online casino and sports betting platform accessible at https://7u7bet.club (the "Platform"). We are committed to protecting the privacy and personal data of every player who interacts with our services. This Privacy Policy describes, in clear and accessible language, what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have in relation to it.

This Policy applies to all individuals who visit, register on, or use any feature of the 7u7bet Platform, including players based in Bangladesh and any other jurisdiction from which the Platform is accessed. It applies to data collected through the Platform website, any mobile-optimised version, and through our customer support channels.

If you have any questions about this Privacy Policy or about how 7u7bet handles your personal data, please contact our support team at [email protected]. Our team is available 24/7 and will respond to privacy-related enquiries within 1 to 6 hours.

02 Data We Collect

7u7bet collects several categories of personal data in the course of operating the Platform and delivering services to players. The categories of data we collect are described below:

We do not collect sensitive categories of personal data such as biometric data (other than a selfie with ID for identity verification), health data, political opinions, or religious beliefs. We do not collect data about players' social media profiles unless voluntarily provided through a support channel.

03 How We Collect Your Data

7u7bet collects personal data through the following channels and mechanisms:

3.1 Direct Collection

The majority of personal data we hold is provided directly by you during the following interactions:

• Completing the account registration form on the Platform.
• Submitting KYC verification documents when requested before processing a withdrawal.
• Making a deposit or requesting a withdrawal via bKash, Nagad, Rocket, or Upay.
• Contacting the 7u7bet support team via live chat or email.
• Opting in to promotional communications or entering a bonus promotion.
• Completing responsible gaming forms or requesting self-exclusion.

3.2 Automated Collection

When you access and use the Platform, certain data is collected automatically by our technical systems. This includes your IP address, device identifiers, browser information, session timestamps, pages visited within the Platform, game rounds played, bet amounts, and the duration and frequency of your Platform sessions. This data is collected via server logs, cookies, and similar tracking technologies described further in Section 7.

3.3 Third-Party Sources

In limited circumstances, 7u7bet may receive data about you from third parties, including: payment processors who confirm transaction status; game providers who report game-round outcomes and technical error logs; and fraud prevention services that provide risk assessments based on IP address or device fingerprint. Data received from third parties is used only for the purposes for which it was shared and is not combined with your account data beyond what is necessary for those purposes.

04 How We Use Your Data

7u7bet uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, maintain your player profile, and provide access to the full range of Platform services.
• Identity and age verification: To verify that you are who you claim to be and that you meet the minimum age requirement of 18 years before withdrawals are processed or where required by our risk policy.
• Payment processing: To execute deposit and withdrawal transactions via your chosen mobile banking method, and to maintain accurate financial records of all transactions in BDT.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: To respond to your support queries, manage complaints, and resolve disputes in connection with bets, transactions, and account matters.
• Platform improvement: To analyse how players use the Platform, identify technical issues, and improve the quality, performance, and content of our services.
• Responsible gaming compliance: To apply deposit limits, session reminders, cooling-off periods, and self-exclusion settings that you have activated, and to monitor usage patterns that may indicate problem gambling behaviour requiring intervention.
• Legal and regulatory compliance: To retain records as required by applicable laws, respond to lawful requests from authorities, and comply with our obligations in relation to anti-money laundering (AML) and counter-terrorism financing (CTF) rules.
• Marketing and promotions: Where you have given consent, to send you promotional offers, bonus notifications, and updates about new games or features relevant to your playing history. You may withdraw this consent at any time as described in Section 13.

05 Legal Basis for Processing

7u7bet processes your personal data on one or more of the following legal grounds, depending on the nature of the processing activity:

• Contract performance: Processing necessary to open your account, execute transactions, settle bets, and deliver the services you have requested.
• Legal obligation: Processing required to comply with AML, CTF, KYC, and record-keeping obligations applicable to online gaming platforms.
• Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and optional personalisation features, where you have provided explicit, freely given, and informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

7u7bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

6.1 Payment Processors

To process deposits and withdrawals, 7u7bet shares necessary financial and identity data with the relevant mobile banking or payment service you have selected — bKash, Nagad, Rocket, or Upay. These processors use your data solely to execute the transaction and are bound by their own privacy and data security obligations.

6.2 Game Providers

Third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive a player session token and limited account reference data to authenticate your session and deliver game content. These providers do not receive your full identity data, payment details, or KYC documents.

6.3 Fraud Prevention & Security Services

7u7bet may share IP address, device fingerprint, and behavioural data with third-party fraud detection services to identify suspicious activity, prevent multi-accounting, and protect the integrity of the Platform.

6.4 Legal and Regulatory Authorities

7u7bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a court order, or other lawful authority. We will, where permitted, notify affected players of such disclosures.

6.5 Business Transfers

In the event of a merger, acquisition, or transfer of all or part of 7u7bet's business, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any material change to the data controller's identity and given the opportunity to delete their accounts before the transfer is completed.

07 Cookies & Tracking Technologies

7u7bet uses cookies and similar technologies — including pixel tags, local storage, and session storage — to operate and improve the Platform. The types of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences within a session, and enable secure transactions. These cookies cannot be disabled without affecting core Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised or pseudonymised data about how players use the Platform — including which pages are visited most frequently, how long sessions last, and which features are engaged with. This data is used to improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences such as responsible gaming settings, display preferences, and notification opt-ins, so that you do not have to re-enter them on every visit.
• Fraud Detection Cookies: These cookies help identify unusual patterns of behaviour that may indicate fraudulent activity, multi-accounting, or automated bot use. They form part of our security infrastructure.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling performance or functional cookies will not prevent you from accessing the Platform but may affect your user experience.

08 Data Security

7u7bet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the 7u7bet Platform is encrypted using SSL/TLS protocols. You can verify this by the padlock icon in your browser's address bar when visiting https://7u7bet.club.
• Secure Data Storage: Personal data and KYC documents are stored on servers with restricted access, protected by firewalls, intrusion detection systems, and access control policies that limit data access to authorised personnel only.
• Password Security: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. 7u7bet staff cannot view your password in plain text. You are responsible for choosing a strong, unique password and keeping it confidential.
• Access Controls: Internal access to player data is governed by a principle of least privilege — staff members are granted access only to the data necessary for their specific role. Access logs are maintained and reviewed regularly.
• Security Audits: 7u7bet conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in our data handling infrastructure.

09 Data Retention

7u7bet retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following guidelines:

• Active accounts: Data is retained for the full duration that your account remains active on the Platform.
• Closed accounts: Following account closure, 7u7bet retains identity and transaction data for a minimum period of five years to comply with financial record-keeping and AML obligations. Communications data (live chat logs, support emails) is retained for a minimum of two years for dispute resolution and quality assurance purposes.
• KYC documents: Verified KYC documents are retained for a minimum of five years following account closure, consistent with applicable financial compliance requirements.
• Technical and usage data: Anonymised or aggregated analytical data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once fully anonymised.
• Marketing preferences: Records of your marketing consent or opt-out are retained for the duration of your account and for a reasonable period thereafter to demonstrate compliance with consent obligations.

When personal data is no longer required and no legal obligation requires its retention, 7u7bet will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that 7u7bet holds about you:

• Right of Access: You have the right to request a copy of the personal data 7u7bet holds about you, along with information about how it is processed. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from your account dashboard; for KYC-linked data, please contact our support team.
• Right to Erasure: You may request that 7u7bet delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent was the legal basis), or where you object to processing and there is no overriding legitimate ground. The right to erasure does not apply where we are required to retain data by law.
• Right to Restriction: You may request that 7u7bet restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate grounds.
• Right to Object: You have the right to object to the processing of your personal data where it is based on our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that 7u7bet provide your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where 7u7bet processes your data on the basis of your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the 7u7bet support team at [email protected] with your full name, registered email address, and a description of your request. We may need to verify your identity before processing your request. All rights requests will be acknowledged within 5 business days and completed within 30 days unless the request is complex, in which case we will notify you of the extended timeline.

11 Children's Privacy

7u7bet operates a strict 18+ policy. The Platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 18. If you are under 18 years of age, you must not register an account, use any service on the Platform, or submit any personal data to 7u7bet.

If 7u7bet becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted, and any funds held in the account will be returned to the payment source. If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected] so that we can take prompt action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. 7u7bet supports responsible gaming and the protection of vulnerable individuals as a core part of our platform values.

12 International Data Transfers

7u7bet's Platform serves players primarily in Bangladesh. Some of the third-party service providers we use — including game providers and certain technical infrastructure partners — may process data in server locations outside of Bangladesh. Where data is transferred internationally, 7u7bet takes steps to ensure that appropriate safeguards are in place to protect your personal data, including the use of contractual data protection obligations with data recipients.

By registering an account and using the 7u7bet Platform, you acknowledge that your personal data may be processed in countries outside Bangladesh where different data protection laws apply. 7u7bet does not transfer financial data or KYC documents to any jurisdiction other than those directly involved in payment processing or identity verification for your account.

13 Marketing Communications

7u7bet may send you promotional communications about bonuses, new games, seasonal promotions (such as Eid offers, BPL cricket bonuses, and Pohela Boishakh specials), and platform updates via SMS, email, or in-app notification. We will only send you marketing communications where you have provided explicit consent to receive them.

You may opt out of marketing communications at any time by:

• Using the unsubscribe link included in any promotional email we send you.
• Updating your notification preferences in your account dashboard under the "Notifications" or "Marketing Preferences" section.
• Contacting the support team at [email protected] and requesting removal from all marketing lists.

Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Opting out of marketing communications will not affect transactional communications such as deposit confirmations, withdrawal notifications, security alerts, and support responses — these are necessary for account management and cannot be unsubscribed from while your account remains active.

14 Changes to This Privacy Policy

7u7bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The effective date displayed at the top of this document will be updated whenever material changes are made.

Where changes are material — meaning they significantly affect your rights or the way we process your data — 7u7bet will notify you by email to your registered address and/or by a prominent notice on the Platform the next time you log in. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Continued use of the Platform following notification of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should stop using the Platform and request account closure by contacting our support team.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to 7u7bet's handling of your personal data, please get in touch with us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your account dashboard. Average response time: 2–5 minutes.

When contacting us about a privacy matter, please include your registered account username, the email address associated with your account, and a clear description of your request or concern. This will help us locate your data and respond as efficiently as possible.

For formal legal correspondence or data subject rights requests, please use the email address above and mark your subject line clearly as "Privacy Request" or "Data Subject Rights Request". 7u7bet will acknowledge all formal privacy requests within 5 business days and aim to resolve them within 30 days.